Frequently Asked Questions

Everything you need to know about our premium food delivery service.

How do you ensure the freshness of my order during transit?

We use specialized temperature-controlled packaging and chilled gel packs to ensure your products stay at the optimal temperature from our warehouse to your doorstep.

What is the order cutoff time for next-day delivery?

Orders placed before 2:00 PM Monday through Thursday are eligible for next-day delivery. Orders placed over the weekend will be processed on the following Monday.

Do you offer international shipping for perishable goods?

Currently, we only ship within the mainland UK to ensure that our food products arrive in the freshest possible condition and meet safety standards.

What should I do if my items arrive damaged or thawed?

Please contact our customer support team within 24 hours of delivery with a photo of the items. We will provide a full refund or send a replacement immediately.

Can I track my delivery in real-time?

Yes, once your order is dispatched, you will receive a tracking link via email and SMS that allows you to monitor the progress of your delivery.

Are your products sourced sustainably?

At Soldeli, we prioritize ethical sourcing. We work closely with local farms and certified suppliers who adhere to strict animal welfare and environmental standards.