Returns & Exchanges

At Soldeli, we pride ourselves on the freshness of our gourmet selections; due to the perishable nature of our products, we offer a dedicated resolution process for any quality concerns. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery to ensure a swift replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately check your items to ensure they meet our quality standards and match your order confirmation.

• 2.
  Document Any Issues

  If there is an issue with freshness or damage, take clear photographs of the product and the packaging to help us process your claim.

• 3.
  Contact Support

  Email our customer care team within 24 hours at [email protected] with your order number and the documentation gathered.

• 4.
  Resolution & Refund

  Our team will review your request and, if approved, issue a credit or arrange for a fresh replacement to be delivered at no extra cost.